Política de reembolso

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at foamease@outlook.com. Please note that items sent back to us without first requesting a return will not be accepted. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. In these cases, return shipping costs are covered by us.

Exceptions — Non-Returnable Items

Certain items cannot be returned, including:

  • Sealed hygiene or personal care items that have been opened or unsealed after delivery

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Sale items or gift cards

  • Hazardous materials, flammable liquids, or gases

If you have questions about whether your specific item is eligible, please contact us before initiating a return.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 calendar days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Upon exercising this right, your refund will include the original product price and the standard outbound shipping costs (if you selected a more expensive shipping method, only the cost of standard shipping will be refunded). Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

To exercise this right, please contact us at foamease@outlook.com before sending the item back.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 14 calendar days of receiving your return request. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at foamease@outlook.com.

How to Return Your Item

To return your item, please contact us first at foamease@outlook.com and our team will guide you through the entire return process, including providing you with the return shipping address and any necessary instructions. Do not send any item back without contacting us first, as unsolicited returns will not be accepted.

Contact

For any questions related to returns or refunds, don't hesitate to reach out at foamease@outlook.com. We're happy to help.